Working with me

When you’ve seen huge growth and don’t have the capacity to focus on your customer experience strategy it can seem a huge task.   

Maybe there are some processes you know need tweaking, you want to ask for feedback from customers so you can improve how you do things or you know there is more potential for growth within your customer base but you just don’t have the customer account management capacity  

A big part of attaining customer success is by automation of certain functions and having workflows and processes behind activities so that there is a kind of organisational chain reaction that happens behind the scenes making sure the customer is looked after. Having someone objective, and with 20 years of experience of marketing and customer account management, will help you identify where the chinks in the armour are. 

I've worked with many different types of organisations from public sector NHS trusts to private sector organisations, SME through to large corporates'.  Customers include; BP, Airbus, Boots Walgreen, Capita IT Services, Allen & Overy, GOSH, H+K, Nottinghill Genesis Housing, Social Care Wales and Coventry & Warkwickshire NHS.

Working together, I can help you and your teams implement a customer success strategy and improve your customers experience.

We’ll work together through on-line meetings, workshops and project plans to implement those strategies but also if required help get involved in doing the work and support you on that journey.

My consultative and collaborative approach to working means it’s all about; asking lots of questions, listening, honesty, inclusion and respect kept on track with project planning and structure. 

I thrive on building trusted long-lasting relationships with my clients, their teams and customers.