The Customer Mindset | Testimonials

Working with Emma was fantastic. I found her as someone with great experience and deep knowledge of business solutions. Emma truly wants the best for her customers, and cares deeply about helping them wherever she can. Her hands-on approach to customer success & account management, combined with her genuine and caring personality won her the respect of the team and her customers alike. Emma is loyal, insightful and independent and will find a way to weather any storm with a smile. She is a a credible person and I will always hold her in the highest esteem.

AmperativeOctober 9, 2020

As part of her role as Head of Customer Care at Essential Computing, one of Emma's key responsibilities was the management and development of our 300+ customer base. Year on year Emma achieved and exceeded targets set for her and was an important part of the overall success of Essential during her time here. On behalf of Essential, using her consultative approach along with her natural ability to get the best out of people and be the voice of the customer, Emma was able to form strategic and trusted relationships with customers and colleagues alike significantly improving our customer success and experience. She is positive, self-motivated, driven and collaborative in her approach to her work and has successfully led and delivered on many pivotal projects. I really enjoyed working with Emma and I would highly recommend her.

AmperativeOctober 9, 2020

Technical Director at Essential Computing

I worked with Emma over a number of years before moving onto another company and role, but during that time Emma was a pleasure to work with. Always a fantastic representative for Essential computing, she would go above and beyond in terms of customer service and ensuring that projects ran smoothly and that I as a customer had information, resources or billing information I required. Very reliable, extremely professional and fantastic asset to have on meetings and calls to provide reassurance with a positive and upbeat outlook, would not hesitate in working with her again in the future should the opportunity arise!